AI Projects Potential: Handle Countless Pain Points of Customer Experience
Intelligent automation with a human touch How banking industry could benefit from intelligent automation? There…
How Has COVID-19 Shifted the Way Companies Interact With the Customers for Good?
Building a new customer-centric culture in a post pandemic reality What are the most efficient…
Medical Affairs Professional Role in a New Perception of the Pharma Industry
Establishing a glocal operating model to ensure team success How to ensure the successful performance…
The Technology-Processes-People Triad
Meeting the challenges of deepfake and data privacy Are the tools needed to create a…
Is Total Digitalisation an Ultimate Goal?
What are the most relevant assets of new banking products and services? How close are we…
Will Customers of the Future Need Customer Services at All?
Providing a more personalised omnichannel experience during each unique visit. What new ways of data…
Clear Workforce Strategies as a Unique Advantage on the Market
How people and culture leaders are creating a competitive and happy workforce? What are the…
Why PV Should Be More Patient-Centric?
How has the pandemic been helping PV to integrate the patient centricity model? How to…
The Virtues of Virtual
A short article by Marianne Bähr, Senior Change & Transformation Expert at A1 Telekom Austria…
How Crucial Is It to Speak and, More Importantly, Listen to Your Customers?
Capture customer feedback in the places you are not asking for it and welcome innovation…