What Is Patient’s Opinion on Decentralised Clinical Trials?
There are many things that can effect how patients approach decentralised clinical trials, but regardless…
The Future Working Models and Extreme Flexibility
Although we have learned a long time ago that one size does not fit all,…
Hybrid Contact Centre as the Future Contact Centre Model?
When setting up working environments for the new normal, companies also need to keep in…
Leverage Data to Get to Know Your Customer
Data not only goes hand in hand with all the digital tools, but companies should…
Employee Training for Early Threat Detection?
While such training are definitely important, the company first has to determine the effectivity of…
Remote Working and Customer Experience Teams
CX teams have been benefiting from remote work environment, as it offers them a chance…
Supporting Customers In Their Digital Journey
While striving to meet their digitalisation goals, companies should not forget, that the continues support…
How to Minimise the Customer Effort?
The automotive industry offers different opportunities how to minimise the effort of their customers –…
Interview With Ulf Michaelis
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
Will Digital Therapeutics Replace Drugs?
Even though DTx can certainly aim to replace drugs in some specific cases, the more…