The Human Side of AI: Enhancing Customer Experiences Through Smart Technology How can contact centres maintain human connection while incorporating smart technologies? Burcu BegićDirector of Customer Services 1. How do you ensure that the balance between human touch and digital tools scales effectively as your customer base grows? There are...
Keeping the Spark Alive: How to Sustain Engagement in the Long Run What are the key elements of building a connected and engaged workforce? Fatima MirzaHead of HR MEA/HR Business Partner EMEAEvonik 1. What strategies do you use to maintain high levels of employee engagement over time, beyond the initial...
Empathy, Communication, Action: The Trifecta of Effective Change Management How does a well-crafted, one-page strategy provide the anchor employees need in uncertain times? Jitka SchmiedovaGeneral ManagerMitsubishi Electric Automotive Czech 1. What are some of the key ingredients for building a resilient company culture that can withstand volatility, uncertainty, complexity, and...
