Banking Services Becoming a Hidden Process of Your Daily Life
Customer expectations are changing not only with the time but also with the place What…
The Three Things to Focus on When Introducing New Products
A synchronized and enthusiastic team in product/business development How to stay competitive in the era of…
How Do Banks and Product Teams Grow Along with New Technologies?
Why a fast-changing environment requires quick decisions for success? Why is it so important for…
AI Projects Potential: Handle Countless Pain Points of Customer Experience
Intelligent automation with a human touch How banking industry could benefit from intelligent automation? There…
How Has COVID-19 Shifted the Way Companies Interact With the Customers for Good?
Building a new customer-centric culture in a post pandemic reality What are the most efficient…
Is Total Digitalisation an Ultimate Goal?
What are the most relevant assets of new banking products and services? How close are we…
Information Design Challenges
A short article by Boglárka Keömley-Horváth, Compliance Expert at OTP Bank When designing customer documents,…
What Do Customers of Today and Tomorrow Demand?
Think beyond banking: Innovate in a data-driven and customer-centric way How have the customer expectations…
Digital Application Processes, TRACE and the Young Competition: Why Custodian Banks Should Start Digitalizing the Withholding Tax Process Now
A white paper by RAQUEST Finance is in the midst of a global crisis. More…
ESG Risk Factors and Their Integration Into the Risk Management Framework
A whitepaper by FCG ESG risk factors can be opportunities and / or risks for…