The Concept of Emotional Intelligence: Human Connection Is a Key to Long-Term Success
How companies treat their employees ends with how customers are treated How should companies continue…
Set A Moon Shot For Your Transformational Process
How to motivate your employees to be more engaged and committed to taking ownership and…
Reach a Friendly Atmosphere And Customer Satisfaction In The Telecommunication Industry
How do customer expectations vary across different channels? How do you see a perfect human…
The Importance of Persona Evolution
A whitepaper by Nagarro Personas are dynamic representations of target audience segments that help businesses…
Providing Your Customer with Hyper-Personalised Experience Yet Ensuring Protection, Transparency, Privacy
Enhance user experience by combining AI-infused access credentials with big data What critical advances in…
What Modern Concepts and Approaches Have Been Transforming Digital CX?
New data privacy, security and data usage policies How have new security concepts such as…
Personalise Your CX: Collect and Analyse The Feedback Efficiently
Removing the robotic effect from digital customer service How is it possible to ensure that…
Understanding the Rise Of Digital Telecom Brands
A whitepaper by Amdocs The telecom industry has been working on digital transformation for many…
Re-Think Your Approach to Cybersecurity With Zero Trust
How do remote cloud services and the growing use of mobile and IoT devices change…
API Security Best Practices
A whitepaper by Salt Security The landscape of APIs has evolved substantially over the years…