Understanding the Rise Of Digital Telecom Brands
A whitepaper by Amdocs The telecom industry has been working on digital transformation for many…
Re-Think Your Approach to Cybersecurity With Zero Trust
How do remote cloud services and the growing use of mobile and IoT devices change…
API Security Best Practices
A whitepaper by Salt Security The landscape of APIs has evolved substantially over the years…
Cybersecurity Resilience in an Era of Identity Sprawl
A whitepaper by One Identity How unified identity security can help close critical exposure gaps…
WhatsApp as the Customer Service Channel of the Future
A short article by Miguel Angel Carrasco, Customer Care Director at Orange Spain Messaging is…
Will Customers of the Future Need Customer Services at All?
Providing a more personalised omnichannel experience during each unique visit. What new ways of data…
How Crucial Is It to Speak and, More Importantly, Listen to Your Customers?
Capture customer feedback in the places you are not asking for it and welcome innovation…
How Have Customer Expectations Been Shifting Over the Years of Pandemic?
What CX strategy improvements should be made to build a strong connection with the new…
Hybrid Contact Centre as the Future Contact Centre Model?
When setting up working environments for the new normal, companies also need to keep in…
Leverage Data to Get to Know Your Customer
Data not only goes hand in hand with all the digital tools, but companies should…