Remote Working and Customer Experience Teams
CX teams have been benefiting from remote work environment, as it offers them a chance…
Supporting Customers In Their Digital Journey
While striving to meet their digitalisation goals, companies should not forget, that the continues support…
How to Minimise the Customer Effort?
The automotive industry offers different opportunities how to minimise the effort of their customers –…
Interview With Ulf Michaelis
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
What Are the Challenges of Personalisation in the Hospitality Industry?
It is a challenge to provide personalised customer experience at a large scale for most…
Customer Expectations in the Insurance Industry
Today’s customers are more willing to share their sensitive data in exchange for a quick…
The Return to Pre-Pandemic Demand Levels Is Highly Improbable
The way we live has changed dramatically during the pandemic, and the customer demands of…
Loyal Customers Are the Ones Who Respond Best in the Time of Crisis
Business recovery in 2020 was heavily relying on consumption behaviour data and how the companies…
Create Your Personalisation Wisely
What needs to be personalised and how to see results without putting pointless efforts into…
Transforming Customer Insights into Organisational Learning via Artificial Intelligence
By Carina Ahlberg, Head of Customer Experience, Volkswagen Group Sverige. I would like to start…