Unlocking Superior Service: The Game-Changer for Enhancing Customer Satisfaction Discuss the importance of a customer-centric mindset and how aligning initiatives with business objectives drives customer experience innovation Ledi LapajDirector Customer ExperienceBank-al-Etihad What do you think about remote work in your contact centre teams? What strategies have proven successful in managing...
Ultimate Success: Happy Employees — Happier Customers What is the way to customer trust? Natasja WientjesSenior Director Customer Service at DHL Ecommerce Benelux How has DHL Ecommerce integrated new technologies to improve customer service delivery? Digitalisation is one of our important pillars in the DHL ecommerce strategy as well in...
Exceptional Customer LOVE: Top Trends and Innovations in Remote Customer Service Find out how an innovative approach to remote customer service is setting new standards at Belfius Bank, combining cutting-edge AI with a human touch Ann BouchetHead Connect2Net (Salaried Network & Customer Remote Services and support) How do you ensure...
