Bold Moves, Smart Tech: The Winning Formula for Modern Insurance What’s the secret to using AI to automate processes while maintaining a human touch? Stephanie PetersonChief Customer Officer As data and tech become integral to customer interactions, how do you balance innovation with the need for robust data privacy and...
The Human Side of AI: Enhancing Customer Experiences Through Smart Technology How can contact centres maintain human connection while incorporating smart technologies? Burcu BegićDirector of Customer Services 1. How do you ensure that the balance between human touch and digital tools scales effectively as your customer base grows? There are...
Quantum-Safe Encryption: Adapting to Rapid Changes in Cyber Threats How can embracing crypto agility ensure long-term data security in a rapidly changing environment? Torsten JünglingDirector of Security Global Sales What would be your approach to mitigate the risks associated with quantum computing for clients with legacy systems? I would prepare...
