The Human Side of AI: Enhancing Customer Experiences Through Smart Technology How can contact centres maintain human connection while incorporating smart technologies? Burcu BegićDirector of Customer Services 1. How do you ensure that the balance between human touch and digital tools scales effectively as your customer base grows? There are...
Quantum-Safe Encryption: Adapting to Rapid Changes in Cyber Threats How can embracing crypto agility ensure long-term data security in a rapidly changing environment? Torsten JünglingDirector of Security Global Sales What would be your approach to mitigate the risks associated with quantum computing for clients with legacy systems? I would prepare...
Creating a Culture of Success: Digital Tools for Employee Thriving What if enhancing employee experience could unlock unprecedented business performance? Svetla ScheiberGlobal Black Belt Employee Experience How has the shift towards remote or hybrid work models influenced your strategies for maintaining an effective employee experience? The shift to remote and...
