The Human Side of AI: Enhancing Customer Experiences Through Smart Technology How can contact centres maintain human connection while incorporating smart technologies? Burcu BegićDirector of Customer Services 1. How do you ensure that the balance between human touch and digital tools scales effectively as your customer base grows? There are...
As AI Becomes an Expectation, How Can Businesses Innovate to Stay Ahead of the Curve? AI isn’t just about efficiency; it’s about creating richer, more meaningful customer interactions Alex HugginsDirector Technology Specialists International, Contact Centre AI What unique challenges do you face when implementing contact centre AI solutions across different...
Unlocking Superior Service: The Game-Changer for Enhancing Customer Satisfaction Discuss the importance of a customer-centric mindset and how aligning initiatives with business objectives drives customer experience innovation Ledi LapajDirector Customer ExperienceBank-al-Etihad What do you think about remote work in your contact centre teams? What strategies have proven successful in managing...
