Exceptional Customer Experience: Finding a Way to Client’s Heart New challenges arise in line with changing customer expectations. How can outdated business models be revitalised to uphold a high standard of satisfaction? Roberta PasseriniGlobal Head of Customer Omnichannel Engagement How to inject new life into old business models? Change the...
The Essence of Customer-Focused Approaches: Aligning Novel Customer Satisfaction Strategies with a Lucrative Framework Business evolvement demands that companies alter their approaches. How can ones encourage innovation to accommodate changing customer expectations? Jane Zhenni Cai Service Design Lead in the Group Digital Office How can service design be aligned with...
