As AI Becomes an Expectation, How Can Businesses Innovate to Stay Ahead of the Curve? AI isn’t just about efficiency; it’s about creating richer, more meaningful customer interactions Alex HugginsDirector Technology Specialists International, Contact Centre AI What unique challenges do you face when implementing contact centre AI solutions across different...
Unlocking Superior Service: The Game-Changer for Enhancing Customer Satisfaction Discuss the importance of a customer-centric mindset and how aligning initiatives with business objectives drives customer experience innovation Ledi LapajDirector Customer ExperienceBank-al-Etihad What do you think about remote work in your contact centre teams? What strategies have proven successful in managing...
Ultimate Success: Happy Employees — Happier Customers What is the way to customer trust? Natasja WientjesSenior Director Customer Service at DHL Ecommerce Benelux How has DHL Ecommerce integrated new technologies to improve customer service delivery? Digitalisation is one of our important pillars in the DHL ecommerce strategy as well in...
