Creating a Culture of Success: Digital Tools for Employee Thriving What if enhancing employee experience could unlock unprecedented business performance? Svetla ScheiberGlobal Black Belt Employee Experience How has the shift towards remote or hybrid work models influenced your strategies for maintaining an effective employee experience? The shift to remote and...
As AI Becomes an Expectation, How Can Businesses Innovate to Stay Ahead of the Curve? AI isn’t just about efficiency; it’s about creating richer, more meaningful customer interactions Alex HugginsDirector Technology Specialists International, Contact Centre AI What unique challenges do you face when implementing contact centre AI solutions across different...
Unlocking Superior Service: The Game-Changer for Enhancing Customer Satisfaction Discuss the importance of a customer-centric mindset and how aligning initiatives with business objectives drives customer experience innovation Ledi LapajDirector Customer ExperienceBank-al-Etihad What do you think about remote work in your contact centre teams? What strategies have proven successful in managing...
