Ultimate Success: Happy Employees — Happier Customers

Ultimate Success: Happy Employees — Happier Customers What is the way to customer trust? Natasja WientjesSenior Director Customer Service at DHL Ecommerce Benelux How has DHL Ecommerce integrated new technologies to improve customer service delivery? Digitalisation is one of our important pillars in the DHL ecommerce strategy as well in...

Exceptional Customer LOVE: Top Trends and Innovations in Remote Customer Service

Exceptional Customer LOVE: Top Trends and Innovations in Remote Customer Service Find out how an innovative approach to remote customer service is setting new standards at Belfius Bank, combining cutting-edge AI with a human touch Ann BouchetHead Connect2Net (Salaried Network & Customer Remote Services and support) How do you ensure...

Innovation in Action: Trailblazing Strategies for Oncology Patient Safety

Innovation in Action: Trailblazing Strategies for Oncology Patient Safety How AstraZeneca’s oncology safety strategies are shaping the future of treatment? Carla Mateo MohedanoAssociate Director, Patient Safety Scientist — Oncology How have advancements in technology and data analytics shaped the strategies for patient safety in oncology at AstraZeneca? AstraZeneca is entrepreneurial...