Navigating an Ever-Changing Industry
By OLGA BUDIERI, Head of Customer Experience from Aramex. As we witness the progression of…
By OLGA BUDIERI, Head of Customer Experience from Aramex. As we witness the progression of…
Belfius’ bank motto fits perfectly with their tool that enables customers to share their screen…
When the pandemic hit, UniCredit Bank reacted quickly and enabled their customer service agents to…
Miele is not just a single premium brand that is trying to sell more products…
In the most difficult times, brands should show their customers that they are still there…
“The written channels will surpass by far the voice ones, also more people will be…
The question is not what impact will technology have on the banking industry, but rather…
Ideally brands would have time to prepare for such a drastic change and they would…
“If we do not produce contents to be shown during the client’s research phase, we…
The key to satisfying your customers is to maximise your digital tools and increase personalisation…