Navigating an Ever-Changing Industry
By OLGA BUDIERI, Head of Customer Experience from Aramex. As we witness the progression of…
“Meaningful and Inspiring for Belgian Society. Together.”
Belfius’ bank motto fits perfectly with their tool that enables customers to share their screen…
UniCredit’s Success of Smart Working
When the pandemic hit, UniCredit Bank reacted quickly and enabled their customer service agents to…
F2F Customer Experience and Miele’s Way of Approaching It
Miele is not just a single premium brand that is trying to sell more products…
Working with Emotions to Better Bond with Your Customers
In the most difficult times, brands should show their customers that they are still there…
How Will Customer Experience Change Post-Pandemic?
“The written channels will surpass by far the voice ones, also more people will be…
Technology Is a Tool, Not a Solution
The question is not what impact will technology have on the banking industry, but rather…
Spending Our Lives Online and What Changes Has It Brought to CX
Ideally brands would have time to prepare for such a drastic change and they would…
Content Has a Significant Impact on Buying Decisions
“If we do not produce contents to be shown during the client’s research phase, we…
Combining High Tech with High Touch As Much As Possible
The key to satisfying your customers is to maximise your digital tools and increase personalisation…