Tag: 15th Annual Customer Experience Management Summit

Creating a Culture of Success: Digital Tools for Employee Thriving What if enhancing employee experience could unlock unprecedented business performance? Svetla ScheiberGlobal Black Belt Employee Experience How has the shift towards remote or hybrid work models influenced your strategies for maintaining an effective employee experience? The shift to remote and...

Ultimate Success: Happy Employees — Happier Customers What is the way to customer trust? Natasja WientjesSenior Director Customer Service at DHL Ecommerce Benelux How has DHL Ecommerce integrated new technologies to improve customer service delivery? Digitalisation is one of our important pillars in the DHL ecommerce strategy as well in...