Customer Loyalty isn’t Marriage. It’s Dating — with Higher Standards If your brand’s effort fades, so will your customers. And they won’t leave a note... they’ll just mirror your silence. Aviles CarcamoCX Lead and Customer Journey Management If loyalty today is all about relevance and value, what’s one outdated belief...
Bold Moves, Smart Tech: The Winning Formula for Modern Insurance What’s the secret to using AI to automate processes while maintaining a human touch? Stephanie PetersonChief Customer Officer As data and tech become integral to customer interactions, how do you balance innovation with the need for robust data privacy and...
The Human Side of AI: Enhancing Customer Experiences Through Smart Technology How can contact centres maintain human connection while incorporating smart technologies? Burcu BegićDirector of Customer Services 1. How do you ensure that the balance between human touch and digital tools scales effectively as your customer base grows? There are...
