Data Privacy in Focus: Navigating the Challenges in the Banking Sector How can modernising customer data systems unlock unprecedented business potential? Hannes RutqvistSenior Vice President, Head of Customer Information Services DNB How do you use customer data to drive business insights and improve decision-making? As the business responsible for the...
Creating a Culture of Success: Digital Tools for Employee Thriving What if enhancing employee experience could unlock unprecedented business performance? Svetla ScheiberGlobal Black Belt Employee Experience How has the shift towards remote or hybrid work models influenced your strategies for maintaining an effective employee experience? The shift to remote and...
As AI Becomes an Expectation, How Can Businesses Innovate to Stay Ahead of the Curve? AI isn’t just about efficiency; it’s about creating richer, more meaningful customer interactions Alex HugginsDirector Technology Specialists International, Contact Centre AI What unique challenges do you face when implementing contact centre AI solutions across different...
