Seamless Banking Integration: Making Every Transaction Smoother Than Ever What trends are driving the next wave of innovation in consumer banking? Upendra BalchandaniHead of Products, International Banking Group What are the most significant trends currently shaping the global consumer banking industry? The global consumer banking industry is undergoing a significant...
Unlocking Superior Service: The Game-Changer for Enhancing Customer Satisfaction Discuss the importance of a customer-centric mindset and how aligning initiatives with business objectives drives customer experience innovation Ledi LapajDirector Customer ExperienceBank-al-Etihad What do you think about remote work in your contact centre teams? What strategies have proven successful in managing...
Ultimate Success: Happy Employees — Happier Customers What is the way to customer trust? Natasja WientjesSenior Director Customer Service at DHL Ecommerce Benelux How has DHL Ecommerce integrated new technologies to improve customer service delivery? Digitalisation is one of our important pillars in the DHL ecommerce strategy as well in...
