Exceptional Customer Experience: Finding a Way to Client’s Heart New challenges arise in line with changing customer expectations. How can outdated business models be revitalised to uphold a high standard of satisfaction? Roberta PasseriniGlobal Head of Customer Omnichannel Engagement How to inject new life into old business models? Change the...
Navigating Choppy Waters of Chemical Supply Chain: Cornerstones of Modern International Trade The intricacy of the international trade environment should not be overlooked. What is the significance of legal responsibilities, digitalisation, and productive cooperation among all parties involved, in the sourcing industry? Lennart Heip Global Modal Leader International Trade Operations...
The Essence of Customer-Focused Approaches: Aligning Novel Customer Satisfaction Strategies with a Lucrative Framework Business evolvement demands that companies alter their approaches. How can ones encourage innovation to accommodate changing customer expectations? Jane Zhenni Cai Service Design Lead in the Group Digital Office How can service design be aligned with...
