“Meaningful and Inspiring for Belgian Society. Together.”
Belfius’ bank motto fits perfectly with their tool that enables customers to share their screen…
Belfius’ bank motto fits perfectly with their tool that enables customers to share their screen…
When the pandemic hit, UniCredit Bank reacted quickly and enabled their customer service agents to…
We will probably see AI help drive specialisation and advanced staffing models, such as that…
Customer service agents should be involved in designing new tools and technologies, because they know…
But that does not mean it is not here to stay. Use AI to collect…
What does it mean for the customers, but also for the organisation? How not to…
The time they need to search for relevant information is the time wasted. Do not…