Hybrid Contact Centre as the Future Contact Centre Model?
When setting up working environments for the new normal, companies also need to keep in…
Supporting Customers In Their Digital Journey
While striving to meet their digitalisation goals, companies should not forget, that the continues support…
Interview With Ulf Michaelis
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
Agents Providing Personal Customer Experience Offering Empathy
Let’s not forget, that not only customers have been dealing with the effects of the…