Leverage Data to Get to Know Your Customer
Data not only goes hand in hand with all the digital tools, but companies should…
Remote Working and Customer Experience Teams
CX teams have been benefiting from remote work environment, as it offers them a chance…
What Are the Challenges of Personalisation in the Hospitality Industry?
It is a challenge to provide personalised customer experience at a large scale for most…
Customer Expectations in the Insurance Industry
Today’s customers are more willing to share their sensitive data in exchange for a quick…
The Return to Pre-Pandemic Demand Levels Is Highly Improbable
The way we live has changed dramatically during the pandemic, and the customer demands of…