Transforming Customer Insights into Organisational Learning via Artificial Intelligence
By Carina Ahlberg, Head of Customer Experience, Volkswagen Group Sverige. I would like to start…
Using Data to Create the Best Customer Journeys
Leverage available data to create effective and safe customer journeys for each customer segment. Is…
Measuring Customer Emotions
The key to understanding impulse customers’ decision-making and behaviour is to be aware of their…