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Daily Banking Services has been part of the continuous improvement journey in Danske Bank for a long period of time. The last three years has focused on developing continuous improvement into a way of management. The effort has been pivotal in delivering on strategic ambitions in DBS.

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Peter HØJVIG, Lead Consultant from Danske Bank has worked with development and implementation of operations management in service for +15 years with lean thinking as the guide throughout. Results have been published in Børsen Ledelseshåndbøger and Effektivitet and presentet at DI Produktivitetskonference and The Danish TWI Conference. Since 2015 he has helped to improve service delivery to customers in Danske Bank. He was co-developer of STRIVE and the TWI based approach to quality management.

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