Leverage Data to Get to Know Your Customer
Data not only goes hand in hand with all the digital tools, but companies should…
Remote Working and Customer Experience Teams
CX teams have been benefiting from remote work environment, as it offers them a chance…
What Are the Challenges of Personalisation in the Hospitality Industry?
It is a challenge to provide personalised customer experience at a large scale for most…
The Return to Pre-Pandemic Demand Levels Is Highly Improbable
The way we live has changed dramatically during the pandemic, and the customer demands of…
Loyal Customers Are the Ones Who Respond Best in the Time of Crisis
Business recovery in 2020 was heavily relying on consumption behaviour data and how the companies…
Create Your Personalisation Wisely
What needs to be personalised and how to see results without putting pointless efforts into…
Is Your Customer Engagement Personal and Relevant?
It is easy to get carried away with all the possibilities to reach your customers…