Interview With Ulf Michaelis
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
What Are the Challenges of Personalisation in the Hospitality Industry?
It is a challenge to provide personalised customer experience at a large scale for most…
Customer Expectations in the Insurance Industry
Today’s customers are more willing to share their sensitive data in exchange for a quick…
Agents Providing Personal Customer Experience Offering Empathy
Let’s not forget, that not only customers have been dealing with the effects of the…
The Return to Pre-Pandemic Demand Levels Is Highly Improbable
The way we live has changed dramatically during the pandemic, and the customer demands of…
Loyal Customers Are the Ones Who Respond Best in the Time of Crisis
Business recovery in 2020 was heavily relying on consumption behaviour data and how the companies…
Create Your Personalisation Wisely
What needs to be personalised and how to see results without putting pointless efforts into…
Transforming Customer Insights into Organisational Learning via Artificial Intelligence
By Carina Ahlberg, Head of Customer Experience, Volkswagen Group Sverige. I would like to start…
Using Data to Create the Best Customer Journeys
Leverage available data to create effective and safe customer journeys for each customer segment. Is…
Is Your Customer Engagement Personal and Relevant?
It is easy to get carried away with all the possibilities to reach your customers…