Interview With Ulf Michaelis
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
It is a challenge to provide personalised customer experience at a large scale for most…
Today’s customers are more willing to share their sensitive data in exchange for a quick…
Let’s not forget, that not only customers have been dealing with the effects of the…
The way we live has changed dramatically during the pandemic, and the customer demands of…
Business recovery in 2020 was heavily relying on consumption behaviour data and how the companies…
What needs to be personalised and how to see results without putting pointless efforts into…
By Carina Ahlberg, Head of Customer Experience, Volkswagen Group Sverige. I would like to start…
Leverage available data to create effective and safe customer journeys for each customer segment. Is…
It is easy to get carried away with all the possibilities to reach your customers…