Will Customers of the Future Need Customer Services at All?
Providing a more personalised omnichannel experience during each unique visit. What new ways of data…
Providing a more personalised omnichannel experience during each unique visit. What new ways of data…
Capture customer feedback in the places you are not asking for it and welcome innovation…
What CX strategy improvements should be made to build a strong connection with the new…
When setting up working environments for the new normal, companies also need to keep in…
Data not only goes hand in hand with all the digital tools, but companies should…
CX teams have been benefiting from remote work environment, as it offers them a chance…
While striving to meet their digitalisation goals, companies should not forget, that the continues support…
The automotive industry offers different opportunities how to minimise the effort of their customers –…
Best in Class – The strategic improvement programme of Telefónica Germany’s Customer Service & Sales…
It is a challenge to provide personalised customer experience at a large scale for most…