Transforming Customer Insights into Organisational Learning via Artificial Intelligence
By Carina Ahlberg, Head of Customer Experience, Volkswagen Group Sverige. I would like to start…
Get Comfortable Being Uncomfortable
A short article on “not knowing” by Michal Bibliowicz, VP, Global Leadership Programmes at Accor.…
Leading for Trust
A short article by Jocelyn Phelps, Programme Director, Leadership and Organisation Development at Société Générale.…
Ensuring the Right Research Is Done, and That the Research Is Done Right
By Olivia Fulton, Research and Policy Volunteer Network member, Asthma UK Did you know that…
The Power of Global/Local Co-Creation in Developing a Winning Marketing Strategy and Securing Commercial Success
In this short article we will explore how to successfully develop a global marketing strategy…
Navigating an Ever-Changing Industry
By OLGA BUDIERI, Head of Customer Experience from Aramex. As we witness the progression of…
STRIVE for perfection in service delivery
Daily Banking Services has been part of the continuous improvement journey in Danske Bank for…
The Role of Operations in Agile / Current Trends and Challenges
All operations departments in the banks’ society face similar challenges. They have gone through functions…
Cyber Security Leaders of the Week by Himanshu Chaudhary
In this article, we will address creating a cyber security culture within the organisation, how…
Retaining Top Tech Talent Is a Huge Problem in the IT Industry
by Suzan Abdeen, Group HR Director from EastNets. Fact: A recent report from LinkedIn notes…