Focus on your customer and ensure their needs, preferences, and…
How is the blockchain technology changing the banking ecosystem? What possibilities is it uncovering?
What is the potential impact for organisations as RPA technology develops, including how this may affect jobs and the workforce?
We expect to have main impacts on our internal processes and for the sake of example within Compliance tasks, Robotics have the potential to automate KYC due diligence and AML investigations as well as to improve and make more efficient all the reporting activities towards Supervisory Authorities.
How does the blockchain technology change the banking eco system?
The use of Blockchain as a foundational technology holds immense possibilities in the financial services eco system too. Apart from the link with cryptocurrencies, we see a lot of opportunities especially within the Trade Finance environment where, for example UniCredit is involved from 2017 in a consortium (i.e. we.trade) with 9 other EU Banks to leverage on the smart contracts based on the blockchain technology.
How is the back office impacting the Digital Customer Experience?
The back office could have an important role since it manufactures product focused upon innovations. Such innovation is exactly what the Banks need to enhance the customer experience.
Gianluca D’IMPERIO, Group CIB Compliance and Digital Advisor is responsible at UniCredit S.p.A. within Group Compliance, to ensure the correct implementation of EU rules on Payment Services (e.g. PSD2) both at local and Group level. He specialized in Digital Business Transformation providing also advisory support to FinTech and RegTech initiatives of the Group. After completing his degree in economics Dr D’Imperio started his business career in 1999 at the first internet-only Bank in Italy, holding various roles and responsibilities. He joined UniCredit in 2003 and in 2006 he was appointed as Regulatory Compliance Analyst focused on the Italian and European laws concerning banking services.